Terms & Conditions

Agreement Overview

These Terms and Conditions constitute a legally binding agreement between you (the "Client") and Lacquer & Lane (the "Company") regarding use of our professional vehicle rental services. By arranging services with Lacquer & Lane, you acknowledge reading, understanding, and agreeing to these terms.

These terms apply to all rental arrangements, including executive day rentals, professional week arrangements, and corporate driver services provided within the Greater Toronto Area and Southern Ontario.

Definitions

• "Services" refers to vehicle rental and driver services provided by Lacquer & Lane
• "Client" means any individual or business entity arranging services with the Company
• "Vehicle" refers to any automobile made available through our rental services
• "Rental Period" means the agreed duration from vehicle delivery to return
• "Agreement" refers to these Terms and Conditions plus any specific arrangement documentation

Service Eligibility and Use

Age Requirements

Clients must be at least 25 years of age and possess a valid driver's license issued by Canadian or recognized international authorities. Additional verification may be required for certain vehicle classes.

Account Responsibilities

Clients are responsible for maintaining accurate contact and verification information. Changes to license status, insurance coverage, or contact details must be communicated promptly to the Company.

Information Accuracy

All information provided during arrangement procedures must be complete and accurate. Misrepresentation of credentials, identity, or intended vehicle use may result in service termination and legal consequences.

Prohibited Activities

The following activities are strictly prohibited and constitute material breach of this Agreement:

• Operating vehicles in violation of Canadian traffic laws or regulations
• Using vehicles for illegal activities or commercial purposes not previously authorized
• Allowing unauthorized individuals to operate rental vehicles
• Operating vehicles while impaired by alcohol, drugs, or medication affecting driving ability
• Participating in racing, competitive driving, or vehicle performance testing
• Transporting hazardous materials without prior written authorization
• Operating vehicles beyond Ontario provincial boundaries without advance approval
• Smoking or vaping within rental vehicles
• Exceeding vehicle capacity or towing without authorization
• Tampering with vehicle identification, tracking, or safety systems

Intellectual Property

All content, trademarks, service marks, and intellectual property associated with Lacquer & Lane remain the exclusive property of the Company. This includes but is not limited to:

• Company name, logo, and branding elements
• Website content, design, and functionality
• Service descriptions and promotional materials
• Proprietary processes and coordination systems

Clients may not reproduce, distribute, or create derivative works from Company intellectual property without explicit written permission.

Payment Terms

Currency and Methods

All fees are quoted and payable in Canadian Dollars (CAD). Accepted payment methods include major corporate credit cards and pre-approved billing arrangements for established business accounts.

Payment Timing

Payment is due at the time of arrangement confirmation unless alternative billing arrangements have been established. For weekly arrangements, payment is required before vehicle delivery. Extended payment terms may be available for established corporate accounts subject to credit approval.

Price Changes

Quoted rates remain valid for confirmed arrangements. The Company reserves the right to adjust pricing for future arrangements with appropriate notice to reflect operational costs, market conditions, or service enhancements.

Additional Charges

Charges beyond base rental rates may apply for:

• Delivery or return outside standard Greater Toronto Area locations
• Distance exceeding included allowances for weekly arrangements
• Vehicle cleaning required beyond normal wear
• Damage, loss, or theft deductibles
• Traffic violations or parking citations incurred during rental period
• Late return fees when arrangements extend beyond agreed timing

Tax Handling

All applicable federal and provincial taxes, including HST, are additional to quoted rates and will be itemized on invoices.

Cancellation and Refunds

Cancellation policies vary by service type and timing:

• Executive Day Rental: Full refund for cancellations received 48 hours before scheduled delivery; 50% refund for 24-48 hour notice; no refund for same-day cancellations
• Professional Week Arrangement: Full refund for cancellations received 7 days before start date; 70% refund for 3-7 days notice; 40% refund for 1-3 days notice; no refund for cancellations within 24 hours
• Corporate Driver Service: Full refund for cancellations received 24 hours before scheduled service; 50% charge applies for shorter notice

Refund processing occurs within 10 business days through original payment method. No refunds are provided for early returns or unused portions of rental periods.

Disclaimers and Limitations of Liability

"As Is" Service Provision: Services are provided on an "as is" basis. While we maintain vehicles to high standards and conduct thorough inspections, we do not warrant that vehicles will be free from all defects or that services will be entirely uninterrupted.

No Guarantee of Results: We make no representations regarding specific outcomes from using our services. Professional image, business success, or client impressions cannot be guaranteed even with appropriate vehicle selection and service delivery.

Liability Limitations: To the maximum extent permitted by applicable law, Lacquer & Lane's total liability for any claims arising from or related to our services shall not exceed the total amount paid by the Client for the specific arrangement giving rise to the claim.

Excluded Damages: The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages including but not limited to:

• Lost business opportunities or professional relationships
• Reputational harm or business interruption
• Data loss or system failures
• Third-party claims or liabilities
• Transportation alternatives during service disruptions

Client Responsibility: Clients acknowledge and accept inherent risks associated with vehicle operation and business transportation needs. The Company is not responsible for delays, cancellations, or schedule impacts resulting from circumstances beyond our reasonable control.

Force Majeure: Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, labor disruptions, or other events constituting force majeure.

Termination Provisions

Either party may terminate ongoing arrangements under the following conditions:

• Client Termination: Advance notice as specified in cancellation policy with applicable fees
• Company Termination for Cause: Immediate termination without refund for prohibited activities, safety violations, or material breach of terms
• Company Termination for Convenience: Written notice with full refund of unused services

Upon termination, Clients must return vehicles in appropriate condition and settle all outstanding charges. The Company's rights to pursue damages for contract breach survive termination.

Dispute Resolution

Informal Resolution: Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct discussion between management representatives.

Mediation: If informal resolution proves unsuccessful, parties agree to participate in mediation before pursuing litigation or arbitration. Mediation shall occur in Toronto, Ontario with costs shared equally.

Jurisdiction and Governing Law: This Agreement is governed by the laws of Ontario and federal laws of Canada applicable therein. Any legal proceedings shall be conducted in the courts of Ontario with venue in Toronto.

General Provisions

Entire Agreement: These Terms and Conditions, together with any specific rental documentation, constitute the complete agreement between parties superseding all prior understandings or representations.

Severability: If any provision is found invalid or unenforceable, remaining provisions continue in full force with invalid provisions modified to achieve intended economic effect to the extent legally permissible.

No Waiver: Failure to enforce any provision does not constitute waiver of rights to enforce that provision or any other provision subsequently. Waivers must be in writing and signed by authorized Company representatives.

Assignment: Clients may not assign or transfer rights or obligations under this Agreement without prior written Company consent. The Company may assign this Agreement to affiliates or successors with notice to Client.

Notices: All notices must be in writing and delivered via email to addresses provided during arrangement or to [email protected] for Company notices. Notices are effective upon confirmed receipt.

Contact Information

For questions regarding these Terms and Conditions, please contact: